List of subprocessors for EcoStruxure™ IT
Subprocessors and subcontractors
To support the delivery of EcoStruxure IT services Schneider Electric uses subprocessors that may store and process personal data on users and subscribers to EcoStruxure IT services. These are the subprocessors set forth below.
Subprocessors personal data
MailChimp is an e-mail and campaign service provider. EcoStruxure IT Help Center uses MailChimp to send monthly newsletters and updates to users. For that purpose MailChimp stores e-mail and names of users.
Segment is a single platform that collects, stores and routes user data to other tools. EcoStruxure IT uses segment to route analytics and event tracking of user behaviour to Totango. For that purpose Segment stores name, e-mail, and IP address of the user.
SendGrid is an e-mail service provider. EcoStruxure IT uses SendGrid to send invitations, machine data reports, and password resets. For logging purposes SendGrid stores e-mail address and information on whether the e-mail has been delivered and opened.
Totango Inc. provide customer success software. EcoStruxure IT uses Totango to gain insights and analytics on customer behaviour and adaption. Totango stores e-mails and phone numbers of users.
The EcoStruxure IT uses Twilio to send authentication tokens to end-users who have chosen SMS based two-factor authentication. For this purpose Twilio has access to the users telephone number in order to send authentication tokens via SMS. Twilio is also used to send alarm push notifications. For this purpose Twilio has access to the content of the alarm notification.
Zendesk provides cloud-based customer support services. EcoStruxure IT uses Zendesk as a ticketing system for registering customer incidents and to provide on-duty information in the EcoStruxure IT app. For that purpose Zendesk has access to and stores name, e-mail, phone number, and information on incidents.
Amazon Web Services
Amazon Web Services provide cloud hosting services.
Microsoft Azure provide cloud hosting services.