List of subprocessors for EcoStruxure™ IT

Subprocessors and subcontractors

To support the delivery of EcoStruxure IT services Schneider Electric uses subprocessors that may store and process personal data on users and subscribers to EcoStruxure IT services. These are the subprocessors set forth below.

Subprocessors personal data
Entity name
Purpose
Entity country

Auth0

Auth0 provides a universal authentication and authorization platform for web and mobile. EcoStruxure IT uses Auth0 as identity provider. For this purpose user name, e-mail, telephone number, IP address and login log information are stored in Auth0.

USA

MailChimp

MailChimp is an e-mail and campaign service provider. EcoStruxure IT Help Center uses MailChimp to send monthly newsletters and updates to users. For that purpose MailChimp stores e-mail and names of users.

USA

Segment

Segment is a single platform that collects, stores and routes user data to other tools. EcoStruxure IT uses segment to route analytics and event tracking of user behaviour to Totango. For that purpose Segment stores name, e-mail, and IP address of the user.

USA

SendGrid

SendGrid is an e-mail service provider. EcoStruxure IT uses SendGrid to send invitations, machine data reports, and password resets. For logging purposes SendGrid stores e-mail address and information on whether the e-mail has been delivered and opened.

USA

Totango

Totango Inc. provide customer success software. EcoStruxure IT uses Totango to gain insights and analytics on customer behaviour and adaption. Totango stores e-mails and phone numbers of users.

USA

Twilio, Inc.

The EcoStruxure IT uses Twilio to send authentication tokens to end-users who have chosen SMS based two-factor authentication. For this purpose Twilio has access to the users telephone number in order to send authentication tokens via SMS. Twilio is also used to send alarm push notifications. For this purpose Twilio has access to the content of the alarm notification.

USA

Zendesk

Zendesk provides cloud-based customer support services. EcoStruxure IT uses Zendesk as a ticketing system for registering customer incidents and to provide on-duty information in the EcoStruxure IT app. For that purpose Zendesk has access to and stores name, e-mail, phone number, and information on incidents.

USA

Subprocessors hosting
Entity name
Purpose
Entity country

Amazon Web Services

Amazon Web Services provide cloud hosting services.

USA

Microsoft Azure

Microsoft Azure provide cloud hosting services.

USA