EcoStruxure™ IT customer experience

We are dedicated to making sure you will always get full value from EcoStruxure IT products and services.

Help center

The nexus of all things about EcoStruxure IT. Access useful articles, how-to guides, latest release notes and much more.

Community

Get help from or exchange tips and ideas with 7,000+ data center professionals from across the globe.

Submit a ticket

Need additional assistance?
Submit a ticket here and our CX team will be in touch with you.

Our experienced Customer Success and Technical Support teams will make sure you always get the full value out of EcoStruxure IT when it comes to rapid problem solving, proactive optimization through key insights, and deployment of industry best practices. Whether your goals are modest or big, hairy, and audacious, the EcoStruxure IT Customer Experience team has the expertise to help you achieve them.

 

 

Customer Success Management

Our global customer success team will be with you every step of the way, from sign up to success. We’ll make sure you get started in no time, and are ready to fly on your own with our powerful SaaS solution. Once you’re up and running, we’ll be in touch regularly, whether you need assistance, training on new features, or maybe just to share the latest industry best practices to help you take your game to the next level.

  • Assigned customer success manager
  • Basic and advanced technical setup
  • Remote training sessions
  • KPIs and business reviews
  • Insights, advice, best practice sharing

Contact your local sales representative for more information.

Technical Support

Our support agents are always available at your fingertips to quickly troubleshoot and solve technical issues with our products. We are responsive and efficient. We’re here to help you – nothing else. Technical support is accessible from the Help Center and the Community.

  • Useful self-help articles
  • Powerful user community
  • Getting started info package
  • Unlimited service requests
  • Fast resolution time

CX onboarding package

With our onboarding package we assign a Customer Success Manager and a Technical Support associate to you for the duration of the 4-week onboarding process. In this way we make sure you get up and running as fast as possible and with minimum risk. We will be with you step by step until you are set up correctly and ready to continue on your own.

Meet the team

Victor

Customer success

Raymond

CX Operations

Kristoffer

Head of CX

Charlotte

Customer success

Panos

CX Developer

Joseph

Customer Success

Jackie

Help center

Bill

Partner Success

Stine

Customer Success

Jef

Technical support

Greg

Customer Success