Support

Have a Question or Need Help?

Do not hesitate to reach out!

Help Center

The nexus of all things about EcoStruxure IT. Access useful articles, how-to guides, latest release notes and much more.

Go to Help Center

EcoStruxure IT Forum

Get help from or exchange tips and ideas with data center professionals from across the globe.

Go to Forum

Submit a Ticket

Need additional assistance?
Submit a ticket here and our CX team will be in touch with you.

Submit a Ticket

EcoStruxure™ IT eLearning

Self-paced learning and hands-on exercises for data center infrastructure management (DCIM) software deployments that helps everyone learn how to do their jobs faster, safer, and more affordably.

Learn more

Customer Support

Our experienced Customer Success and Support teams will make sure you always get the full value out of EcoStruxure IT when it comes to rapid problem solving, proactive optimization through key insights, and deployment of industry best practices. Whether your goals are modest or ambitious, the EcoStruxure IT Customer Experience team has the expertise to help you achieve them.

Customer Success Management

Our global customer success team will be with you every step of the way, from sign up to success. We’ll make sure you get started in no time, and are ready to fly on your own with our powerful SaaS solution. Once you’re up and running, we’ll be in touch regularly, whether you need assistance, training on new features, or maybe just to share the latest industry best practices to help you take your game to the next level.

Assigned customer success manager
Basic and advanced technical setup
Remote training sessions
KPIs and business reviews
Insights, advice, best practice sharing

Contact your local sales representative for more information.

Our support agents are always available at your fingertips to quickly troubleshoot and solve technical issues with our products. We are responsive and efficient. We’re here to help you – nothing else. Support is accessible from the Help Center and the Community.

Useful self-help articles
Powerful user community
Getting started info package
Unlimited service requests
Fast resolution time

CX onboarding package

With our onboarding package we assign a Customer Success Manager and a Support Associate to you for the duration of the 4-week onboarding process. In this way we make sure you get up and running as fast as possible and with minimum risk. We will be with you step by step until you are set up correctly and ready to continue on your own.

STANDARD

ONBOARDING

FREE

Welcome call
Automated onboarding assistance
Technical support via help center articles, support community and support tickets

ASSISTED*

ONBOARDING

USD2,250/ERP

4 weeks onboarding project
Assigned Customer Success Manager
Assigned Support Associate
Support ticket queue prioritization
Best practices consultation
Live online training
Weekly review meetings
Contact your preferred partner or a local sales representative to learn more!
* only for IT Expert.