EcoStruxure™ IT customer experience

We are dedicated to making sure you will always get full value from EcoStruxure IT products and services.

Help center

The nexus of all things about EcoStruxure IT. Access useful articles, how-to guides, latest release notes and much more.

EcoStruxure IT Forum

Get help from or exchange tips and ideas with data center professionals from across the globe.

Submit a ticket

Need additional assistance?
Submit a ticket here and our CX team will be in touch with you.

Our experienced Customer Success and Support teams will make sure you always get the full value out of EcoStruxure IT when it comes to rapid problem solving, proactive optimization through key insights, and deployment of industry best practices. Whether your goals are modest or ambitious, the EcoStruxure IT Customer Experience team has the expertise to help you achieve them.

 

 

Customer Success Management

Our global customer success team will be with you every step of the way, from sign up to success. We’ll make sure you get started in no time, and are ready to fly on your own with our powerful SaaS solution. Once you’re up and running, we’ll be in touch regularly, whether you need assistance, training on new features, or maybe just to share the latest industry best practices to help you take your game to the next level.

  • Assigned customer success manager
  • Basic and advanced technical setup
  • Remote training sessions
  • KPIs and business reviews
  • Insights, advice, best practice sharing

Contact your local sales representative for more information.

Support

Our support agents are always available at your fingertips to quickly troubleshoot and solve technical issues with our products. We are responsive and efficient. We’re here to help you – nothing else. Support is accessible from the Help Center and the Community.

  • Useful self-help articles
  • Powerful user community
  • Getting started info package
  • Unlimited service requests
  • Fast resolution time

CX onboarding package

With our onboarding package we assign a Customer Success Manager and a Support associate to you for the duration of the 4-week onboarding process. In this way we make sure you get up and running as fast as possible and with minimum risk. We will be with you step by step until you are set up correctly and ready to continue on your own.

Meet the team

Victor

Head of Software Support

Raymond

CX Operations

Linda

Linda

Digital Engagement

Jackie

Help Center and Community

Andrew

Andrew

Support

Hayley

Customer Success

Justine

Justine

Customer Success

Angelica

Angelica

Customer Success

Allen

Allen

Support

Nadim

Nadim

Customer Success

Richard

Richard

Customer Success

Kemilyn

Kemilyn

Customer Success

Jef

Support

Greg

Customer Success

Christianne

Christianne

Customer Success

Marianne

Marianne

Customer Success