Customer Support
Our experienced Customer Success and Support teams will make sure you always get the full value out of EcoStruxure IT when it comes to rapid problem solving, proactive optimization through key insights, and deployment of industry best practices. Whether your goals are modest or ambitious, the EcoStruxure IT Customer Experience team has the expertise to help you achieve them.
Customer Success Management
Our global customer success team will be with you every step of the way, from sign up to success. We’ll make sure you get started in no time, and are ready to fly on your own with our powerful SaaS solution. Once you’re up and running, we’ll be in touch regularly, whether you need assistance, training on new features, or maybe just to share the latest industry best practices to help you take your game to the next level.
- Assigned customer success manager
- Basic and advanced technical setup
- Remote training sessions
- KPIs and business reviews
- Insights, advice, best practice sharing
Contact your local sales representative for more information.
Support
Our support agents are always available at your fingertips to quickly troubleshoot and solve technical issues with our products. We are responsive and efficient. We’re here to help you – nothing else. Support is accessible from the Help Center and the Community.
- Useful self-help articles
- Powerful user community
- Getting started info package
- Unlimited service requests
- Fast resolution time
CX onboarding package
With our onboarding package we assign a Customer Success Manager and a Support Associate to you for the duration of the 4-week onboarding process. In this way we make sure you get up and running as fast as possible and with minimum risk. We will be with you step by step until you are set up correctly and ready to continue on your own.
STANDARD
ONBOARDING- Welcome call
- Automated onboarding assistance
- Technical support via help center articles, support community and support tickets
ASSISTED*
ONBOARDING- 4 weeks onboarding project
- Assigned Customer Success Manager
- Assigned Support Associate
- Support ticket queue prioritization
- Best practices consultation
- Live online training
- Weekly review meetings
- Contact your preferred partner or a local sales representative to learn more!
- * only for IT Expert.
Meet the team
Customer Support

Andrew

Victor

Jef
Support

Kent
Support

Robert
Support
North and South America
Edge Customer Success

Casey
Customer Success

Marianne
Customer Success

Camille
Customer Success

Angelica
Customer Success
Data Center Customer Success

Greg
Customer Success

Andrew
Customer Success

Carlos
Customer Success

Hayley
Customer Success
Marketing

Jeanne

Raymond
CX Operations
Technical Communication

Jackie
Help Center and Community
Europe Middle East , and Africa
Edge Customer Success

Christianne
Customer Success

Kemilyn
Customer Success

Nadim
Customer Success
Data Center Customer Success

Andrew
Customer Success

Polina
Customer Success

Aidan
Customer Success
Asia Pacific and Japan
Edge Customer Success

Justine
Customer Success
Data Center Customer Success

Daniel
Customer Success

Martin
Customer Success
Meet the team

Victor

Raymond
CX Operations

Jeanne

Justine
Customer Success

Daniel
Customer Success

Polina
Customer Success

Kent
Support

Andrew

Hayley
Customer Success

Angelica
Customer Success

Aidan
Customer Success

Andrew
Customer Success

Camille
Customer Success

Robert
Support

Nadim
Customer Success

Richard
Customer Success

Kemilyn
Customer Success

Jef
Support

Carlos
Customer Success

Andrew
Customer Success

Greg
Customer Success

Christianne
Customer Success

Marianne
Customer Success

Martin
Customer Success

Jackie
Help Center and Community

Casey
Customer Success