Our experienced Customer Success and Technical Support teams will make sure you always get the full value out of EcoStruxure IT when it comes to rapid problem solving, proactive optimization through key insights, and deployment of industry best practices. Whether your goals are modest or big, hairy, and audacious, the EcoStruxure IT Customer Experience team has the expertise to help you achieve them.
Customer Success Management
Our global customer success team will be with you every step of the way, from sign up to success. We’ll make sure you get started in no time, and are ready to fly on your own with our powerful SaaS solution. Once you’re up and running, we’ll be in touch regularly, whether you need assistance, training on new features, or maybe just to share the latest industry best practices to help you take your game to the next level.
- Assigned customer success manager
- Basic and advanced technical setup
- Remote training sessions
- KPIs and business reviews
- Insights, advice, best practice sharing
Technical Support
Our support agents are always available at your fingertips to quickly troubleshoot and solve technical issues with our products. We are responsive and efficient. We’re here to help you – nothing else.
- Useful self-help articles
- Powerful user community
- Getting started info package
- Unlimited service requests
- Fast resolution time
Help center
The nexus of all things about EcoStruxure IT. Access useful articles, how-to guides, latest release notes and much more.
Community
Get help from or exchange tips and ideas with 7,000+ data center professionals from across the globe.
Submit a ticket
Need additional assistance?
Submit a ticket here and our CX team will be in touch with you.