EcoStruxure™ Asset Advisor

 

Remote monitoring service

24/7 expert monitoring of your data center
The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling secure remote trouble shooting for quick resolution of critical incidents and peace of mind.

In a changing world, stay connected

With just one tap, the EcoStruxure IT app gives you access to your assets, incident tracking and online chat collaboration, keeping you in touch with Schneider Electric and your team

Get peace of mind

Subscribe your critical devices to Asset Advisor and get a vendor-neutral, affordable 24/7 remote troubleshooting service for a quick resolution of critical incidents.

KEY BENEFITS

24/7 expert monitoring

Remote monitoring by the Schneider Electric Service Bureau

Incident tracking

Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.

Staff on duty

Set on or off duty status to avoid getting called by the Schneider Electric Service Bureau when you don’t want to be disturbed – we will simply call whoever is on duty in the case of a critical incident!

Monthly report

The personalized report provides insight into connected devices, and recommendations on how to improve device utilization and lifecycle

Real time notifications

The EcoStruxure IT app gives you an instant overview of your sensor data and alarms.

Chat collaboration on incidents

Troubleshoot alarms quickly by having Schneider Electric Service Bureau staff join in on the incident-based chat.

Proactive service dispatch

Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.

Global visibility

Global visibility across the hybrid ecosystem – from anywhere – with one tap access right from a smartphone

FULL MOBILE VISIBILITY

LIVE ALARMS

Alarms are bundled into incidents, and sent every 5 minutes to avoid alarm storms.

WHO’S ON DUTY WHERE?

Don’t waste time calling the wrong person. Get a quick overview of who is on duty on which locations.

FULL MOBILE VISIBILITY

NO VPN NEEDED

Know the status of your data center anytime, from anywhere.

INSIGHTS

Access live sensor and device data on any device directly on your smartphone.

CENTRALISED VISIBILITY

One place to view them all.

FEATURES

Schneider Electric Service Bureau

Keeping a close eye on the critical assets in your data center is key to ensuring that it’s running smoothly, at all times.
However, that does not mean you have the resources to dedicate a team to monitoring your critical infrastructure 24/7.
With the Schneider Electric Service Bureau, you can relax knowing that we will monitor your critical assets around the clock and troubleshoot for you.

Instant visibility – no VPN needed

Whether on premise or on the go, instant access to live sensor data via the mobile app ensures visibility into your asset health and life cycle.
Machine data forms the basis of long-term operational insights and analytics, aimed at optimizing performance through cost reduction recommendations across the physical and IT layer, resulting in reduced equipment maintenance costs.

Easy collaboration with your team and Schneider Electric experts

Who’s on duty here? Avoid fumbling tasks with easy status toggling to let everyone know who is at work and who is unavailable. Communicate efficiently by using the incident-based text chat. All messages are visible to the entire team. In case you need help just call the Schneider Electric service bureau directly from the app…or open a support ticket and let us assist you via chat.

SUCCESS STORIES

EcoStruxure™ Ensures Continued Learning at Bainbridge Island School District

Bainbridge Island School District chose EcoStruxure IT to help ensure continued availability of its innovative digital learning environment.

Cloud-enabled Remote Monitoring:RSA improves reliability

EcoStruxure’s IOT-enabled architecture helps RSA maintain zero-downtime in its 44,000 sq ft colocation data center. With a reputation staked on high availability, data center performance relies on a fail-safe power, cooling and communications infrastructure architecture.

AVAILABLE IN

Australia

Belgium

Canada

Denmark – NEW!

France

Hong Kong

India

Indonesia

Ireland

Malaysia

Netherlands

New Zealand – NEW!

Norway – NEW!

Philippines

Singapore

South Korea

Thailand

UK

US

COMING SOON

Austria

Central America

Finland

Germany

Gulf

Italy

Mexico

Portugal

Saudi Arabia

Spain

Sweden

Switzerland