EcoStruxure™ Asset Advisor
Remote monitoring service
24/7 expert monitoring of your data center
The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling secure remote trouble shooting for quick resolution of critical incidents and peace of mind.
KEY BENEFITS
24/7 expert monitoring
Remote monitoring by the Schneider Electric Service Bureau
Incident tracking
Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
Staff on duty
Set on or off duty status to avoid getting called by the Schneider Electric Service Bureau when you don’t want to be disturbed – we will simply call whoever is on duty in the case of a critical incident!
Monthly report
The personalized report provides insight into connected devices, and recommendations on how to improve device utilization and lifecycle
Real time notifications
The EcoStruxure IT app gives you an instant overview of your sensor data and alarms.
Chat collaboration on incidents
Troubleshoot alarms quickly by having Schneider Electric Service Bureau staff join in on the incident-based chat.
Proactive service dispatch
Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
Global visibility
Global visibility across the hybrid ecosystem – from anywhere – with one tap access right from a smartphone
FULL MOBILE VISIBILITY
LIVE ALARMS
Alarms are bundled into incidents, and sent every 5 minutes to avoid alarm storms.
WHO’S ON DUTY WHERE?
Don’t waste time calling the wrong person. Get a quick overview of who is on duty on which locations.
FULL MOBILE VISIBILITY
NO VPN NEEDED
Know the status of your data center anytime, from anywhere.
INSIGHTS
Access live sensor and device data on any device directly on your smartphone.
CENTRALISED VISIBILITY
One place to view them all.
FEATURES
Schneider Electric Service Bureau
Keeping a close eye on the critical assets in your data center is key to ensuring that it’s running smoothly, at all times.
However, that does not mean you have the resources to dedicate a team to monitoring your critical infrastructure 24/7.
With the Schneider Electric Service Bureau, you can relax knowing that we will monitor your critical assets around the clock and troubleshoot for you.
Instant visibility – no VPN needed
Whether on premise or on the go, instant access to live sensor data via the mobile app ensures visibility into your asset health and life cycle.
Machine data forms the basis of long-term operational insights and analytics, aimed at optimizing performance through cost reduction recommendations across the physical and IT layer, resulting in reduced equipment maintenance costs.
Easy collaboration with your team and Schneider Electric experts
Who’s on duty here? Avoid fumbling tasks with easy status toggling to let everyone know who is at work and who is unavailable. Communicate efficiently by using the incident-based text chat. All messages are visible to the entire team. In case you need help just call the Schneider Electric service bureau directly from the app…or open a support ticket and let us assist you via chat.
SUCCESS STORIES
EcoStruxure™ Ensures Continued Learning at Bainbridge Island School District
Bainbridge Island School District chose EcoStruxure IT to help ensure continued availability of its innovative digital learning environment.
Cloud-enabled Remote Monitoring:RSA improves reliability
AVAILABLE IN
Australia
Belgium
Canada
Denmark – NEW!
France
Hong Kong
India
Indonesia
Ireland
Malaysia
Netherlands
New Zealand – NEW!
Norway – NEW!
Philippines
Singapore
South Korea
Thailand
UK
US
COMING SOON
Austria
Central America
Finland
Germany
Gulf
Italy
Mexico
Portugal
Saudi Arabia
Spain
Sweden
Switzerland